Privacy Policy
Effective Date: January 16, 2025
Munch app ("Munch," "usemunch.com," "we, " "the app," "the service"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit usemunch.com ("the website") or use the Munch app. Please read this policy carefully. By using the website or app, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Information You Provide:
When you register for an account, contact us, or use features of the app, we may collect your name, email address, and other information you voluntarily provide.
If you create or distribute surveys using the app, we may collect the survey data, including questions you create and responses collected from your end users.
Information related to projects, files uploaded, tasks added, or credits purchased for premium features.
Survey Data: Users can create and share surveys, collecting responses from end users. Users are responsible for data collection compliance with privacy laws.
2. Automatically Collected Information:
We may collect certain information automatically, including but not limited to your IP address, device type, operating system, browser type, and usage data such as pages visited and time spent on the app or website.
How We Use Your Information
We use your information to:
- Provide and improve the app's functionality.
- Facilitate the creation, sharing, and management of surveys.
- Store and process survey responses collected from your end users.
- Analyze survey responses using tools provided by third-party services. These services may use part or whole of the information for use in the app's services. Data sharing with these providers is done securely and in compliance with data protection regulations.
- Allow you to create projects, upload files, and manage tasks.
- Process payments and manage credits for premium features.
- Respond to inquiries or provide customer support.
- Monitor and analyze usage patterns to enhance user experience.
- Comply with legal obligations.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information:
- With Service Providers: Data is shared with service providers who assist in operating the app, such as payment processors and infrastructure providers.
- For Legal Requirements: Data may be shared when required by law or to protect rights.
- To protect the legal rights or prevent misuse of the app or website.
- With your consent, to share survey responses or data with third parties as directed by you.
Data Security
We implement reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
User Rights
Access, Correction, and Deletion: Users can access, correct, and delete their data. Instructions on how to exercise these rights are provided.
Consent: Users must obtain consent from end users for data collection through surveys.
Children's Privacy
The app is not intended for users under 13. We take steps to address any inadvertent collection of minor's data.
Retention of Information
We retain your information for as long as necessary to provide the service or comply with legal obligations. If you close your account, we will delete your information unless required by law to retain it. Survey data and responses are retained as long as your account remains active or as directed by you.
Third-Party Links
The app or website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date."
Contact Information
For questions or concerns about this Privacy Policy, contact us at: support@usemunch.com
Compliance
This Privacy Policy is designed to be transparent, comprehensive, and compliant with Canadian privacy laws, ensuring user trust and legal adherence.
Acknowledgment
By using Munch, you acknowledge that you have read and understood this Privacy Policy.